FAQ

TICKET PURCHASE


Do I need to create an account to buy my tickets?
No, creating an account is optional.


How to buy tickets for different dates?
You have to buy your tickets for each date separately.


Can I get my tickets back?
You have the possibility to use the exchange and resale module (see information on the email confirming the purchase of your original tickets).


HOW TO SEE THE SHOW – ACCESSIBILITY


How long in advance should I come before the show?
We recommend you arrive not earlier than 5-10 minutes before show time. In the line dedicated to your show time (there are two lines in front of the castle)


Can a minor child attend the show alone?
It is preferable that any minor, particularly under the age of 15, be accompanied by an adult.


Are there seats to watch the show?
You don’t sit on chairs for the show and the walk. The show is designed to be enjoyed leaning against a fence and it is possible to sit down in front of the other video mapping.


Is the show wheelchair accessible?
People in wheelchairs can only access 50% of the show (video mapping on the Barbacane and honor courtyard) and must be accompanied by a valid person who also benefits the reduced price.


MISCELLANEOUS 


Does the show take place in case of rain?
The show takes place in case of rain, it is possible to watch the it under an umbrella. Only exceptional weather conditions, in particular following the recommendations of the prefecture (orange alert) can lead to the cancellation of the show.


Is there an on-site washroom?
Yes toilets are available at the entrance of Château Comtal but there are no toilets on the show route.


Can you bring your pet?
Our friends the animals are not admitted in the Castle Comtal.


Is it possible to come with luggage or accessories?
In application of the Vigipirate “attack alert” level plan and the new provisions of the Prefecture of Police:
no deposit and/or cloakroom to deposit your personal items,
authorization only for bags smaller than A3 size (30x42cm)